What is said in counselling with your Cura counsellor is confidential, within professional working limits on confidentiality. This means that we cannot guarantee confidentiality and may have to disclose information to a third party in circumstances where someone is at risk, or in danger.

What about when I call?

We will never call you back unless you ask us to or give us your permission to do so. Even if you call us and are disconnected, we won’t call you back unless you have given us your permission.

If I leave a message?

If you have asked us to call you back, the counsellor calling will not give the organisation’s name or say what they are calling about. For example, the counsellor might say:

Hi this is Mary, I think I may have missed a call? No? Sorry, I must have got the wrong number.

We will also check if this is a good time for you to talk and if it’s not we will arrange a time that is suitable for you.

Hi this is Mary, I think I may have missed a call? Yes? Is this a good time to talk? No? Would you like me to call you again?

What if someone comes with me to the centre?

Cura is a safe space where you can speak freely. If a parent or a friend comes with you, we will always try to give you the opportunity to speak with the counsellor on your own during the visit. It may be easier for you to talk about how you are feeling when you are by yourself.

What if I know my counsellor?

Usually the counsellor you meet will be someone new to you, but you may be concerned about what would happen if you meet with a counsellor that you know personally, or recognise from somewhere outside of their role in Cura.

If a counsellor is known to you, you will be offered an opportunity to meet with a different counsellor, if you are more comfortable with that.

Your confidentiality will always be maintained by the counsellor, who would not acknowledge that you had come to Cura or mention it outside of the counselling room.

I am under 18. Will you tell my parents?

We will provide support whatever your age. We know telling your parents can be really difficult and you may feel anxious and fearful of doing this.

It can be important that an adult is aware of your situation for medical reasons. We also know that young people can be living in many different family situations, and that you may not have regular contact with your parents. Your counsellor will talk this through with you. If you need, we can support you with telling your parents or another adult and this is often part of our work.

Sometimes young people come together with their parents. We would always try to talk to you and your parent/s separately at some stage of this visit so you both have an opportunity to talk.

Keeping this website visit confidential

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Need To Talk To Someone?

If you’d like to talk to someone now, call our Helpline on 1850 622 626. The Helpline is answered by trained counsellors. Opening hours are 9.00am - 6.00pm Mon-Thurs, and 9.00am - 5.00pm Fri.