If you’re thinking about contacting us, you may want some more information about what happens when you do, and how it might be if you call us or come in to one of our centres.
…When I Call?
Who will answer the phone?
When you call us at Cura you will be speaking to a fully trained counsellor, who has received specialist training in our services. The person at the other end of the phone will be kind, reassuring, and able to talk to you over the phone, or arrange an appointment for you for a face-to-face meeting if you wish.
If you call the national helpline, you may not neccesarily be speaking to counsellor from your local area, but they will be able to arrange an appointment for you locally if you would like.
Can I talk to someone over the phone or do I have to come in and see you?
It is entirely up to you. If you wish, you can speak to a trained counsellor over the phone, or if you choose to, you can drop in to your local Hub/Outreach during opening hours, or make an appointment to meet with a counsellor. Sometimes, a phone call is enough to put your mind at rest. For others, a face to face meeting really helps.
How much does it cost?
Our Helpline is a 1850 Fixed Cost Locall number. This means that the cost to you is fixed regardless of the how long the call takes. Whether you talk to us for a minute or an hour, the cost of the call remains the same.
For example, if you call our Helpline from an Eircom landline, the whole call will cost just under 7c. Calling from a mobile may cost a bit more, ranging from 20c to 31c for the call.
Some mobile call packages come with free minutes, but this does not include 1850 numbers. If you would prefer to call a landline number, you can find all of our local centre numbers here.
Alternatively, if you would like to call us on the Helpline and give your number, the counsellor will be happy to call you right back.
…When I Come in?
Who will I meet?
When you arrive you will meet with one of our counsellors, and be shown to a private counselling room. Your counsellor can be there for you and support you as much as you need. The counselling room is a safe space where you can take the time you need to think things through. The counsellor will not pressure you or direct you, but will let you talk about how you are feeling, and allow you to decide what you are going to do next.
Do I have to go to my local Hub/Outreach?
If you would prefer to attend at a location that is not close to where you live, that's absolutely fine. We understand that in order you keep your visit with us private, you may want to attend in another area.
Will I have to pay?
No. Your counsellor has volunteered their time, and all of our services are free of charge.